Terra Nova Medical Practice

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Reviews about Terra Nova Medical Practice

• Chris Byrne

  07.04.2018
  ★ ☆ ☆ ☆ ☆
  I tried to register with this practice as a patient and found them to be quite unhelpful. Everything seemed to be going fine until I handed over my Irish passport as ID, which piqued the receptionist's interest (since it's not a UK passport) and this is where the problems began; "you're from Southern Ireland?" accompanied by a look of bemusement.
  
  I was told they were unable to register me as a permanent patient because I was not currently employed and I didn't have a UK passport. This is despite my having made them aware that I have lived in the UK on a permanent basis since 2009 and I had only relocated for personal reasons and was actively looking for a job.
  
  I had with me proof of identity and proof of address in the catchment area, these didn't seem to matter at all (despite being the only documents you actually need to register with a GP in Scotland). They also took the opportunity to shove a UK Border Agency guideline document my way to peruse before I left.
  
  I spoke to the NHS Inform service and the Citizens Advice Bureau and they both told me I had been misinformed by Terra Nova and that I was entitled to register as a permanent patient. This indeed proved to be the case as I had no problem registering with another local GP, Erskine Medical, about an hour after this.
  
  The upshot is: don't bother with these jokers, you'll be better looked after elsewhere.
  
  If I could give 0 'stars' I would.

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